Delivery & Returns
Local Delivery for Larger Orders
We offer local delivery for bigger orders — bulk fixings, paint tins, garden supplies, bagged materials and anything else that's a bit much to carry. Delivery is arranged around our own van and opening hours, so it works with how we actually operate, not against the grain.
For smaller orders, collection in person is often best. It's the way we work — there's someone at the counter who knows the stock, can answer questions on the spot, and can order in anything we haven't got. It's worth the trip.
Arranging a Delivery
Once you've ordered or confirmed what you need, get in touch via the contact form to ask about delivery. Timing depends on order size, what we're stocking, and our route — we'll let you know what works.
We don't dispatch automatically. A quick conversation means the right van, the right timing, and the right person ready when it arrives. It's the Hartley & Son way.
If Something Needs to Come Back
We stand behind what we sell. Here's how we handle returns and exchanges.
Returns & Exchanges
Unused, unopened goods in resaleable condition can be returned or exchanged within a reasonable period, as long as you have proof of purchase. We're fair about it — if you've changed your mind or ordered the wrong size, we'll sort it.
Bring it back or contact us to arrange a return. We'll handle the rest.
Mixed Paint & Cut Keys
Paint mixed to your exact specification and keys cut to a specific blank are made to order, so they can't be returned once they've left the counter. That's just how it works.
That said, if something's gone wrong on our end — the colour isn't right or the key doesn't fit — we'll remix or recut it straight away at no extra charge. No fuss.
Faulty or Damaged Goods
If something arrives damaged or turns out to be faulty, bring it back or let us know via the contact form. We'll replace it, repair it, or refund you — whatever's right.
We've been selling tools and fixings for forty years. Everything that leaves this shop has our name on it, and we stand behind it.
Questions?
If anything's unclear or you need to discuss your order, we're here to help.